Frequently Asked Questions

What is a mystery box?

A mystery box is a curated collection of themed items selected to surprise and delight you. Each box is hand-curated around a specific theme — like dark romance — and contains a mix of bookish goodies, lifestyle items, and exclusive surprises. No two unboxings are exactly alike!

What's inside my box?

Every box is a surprise! Items vary by theme and box type but may include bookish accessories, candles, tumblers, stickers, bookmarks, and other dark romance-inspired goodies. Full spoilers are never revealed in advance — that's the fun of it!

How long does shipping take?

Orders are processed within 3–5 business days. Once shipped, standard delivery typically takes 5–7 business days within the US. You'll receive a tracking number via email once your order ships.

Do you ship internationally?

At this time, we ship within the United States only. International shipping is something we're working toward — stay tuned!

Can I return or exchange my mystery box?

Due to the nature of mystery boxes, all sales are final. We do not accept returns or exchanges on opened boxes. If your order arrives damaged or something is missing, please contact us within 7 days of delivery and we'll make it right. See our full Return Policy for details.

My order arrived damaged. What do I do?

We're so sorry to hear that! Please email us at the address on our Contact page with your order number and photos of the damage within 7 days of delivery. We'll resolve it as quickly as possible.

Can I choose what's in my box?

Mystery boxes are curated by us — that's part of the magic! However, some boxes offer optional add-ons you can select at checkout to personalize your experience.

How do I track my order?

Once your order ships, you'll receive a tracking number via email. You can use that number to track your package directly through the carrier's website.

Do you offer gift options?

Absolutely! Our mystery boxes make incredible gifts. Simply enter the recipient's shipping address at checkout. Gift notes are not currently available but are coming soon.